Greg Ekker, VP of Professional Services at Sage Intacct, joins Doug and Matt to share stories from nearly two decades of building and refining Sage’s implementation practice. From back when cloud needed explaining to now running hundreds of concurrent deployments, Greg reflects on what’s changed—and what hasn’t.
The episode traces Sage Intacct’s shift toward more scalable, repeatable delivery models. Greg opens up about project challenges, speed-to-value expectations, and how partner collaboration has reshaped the customer experience.
If you’ve ever wondered what goes on behind the scenes of a successful Intacct rollout—or how fast is too fast when going live—this one’s for you. Real talk from someone who’s lived through every phase of Intacct’s delivery evolution.
Listen to learn more about:
- (00:00) – Welcome Greg Ekker to the Show
- (00:52) – Greg’s Professional Journey
- (04:21) – Early Days at Sage Intacct
- (07:48) – Challenging Implementations
- (20:57) – Implementation Methodologies and Best Practices
- (27:53) – The Challenge of Implementation
- (29:36) – Fastest Implementation Stories
- (32:29) – Speed to Delivery and Customer Success
- (42:48) – Balancing Partner and Internal Projects
- (45:35) – Aligning Partners with Customers
- (49:07) – Why Sage Intacct
- (50:40) – Closing and Dad Joke
Related Industries
- SaaS
- Accounting
- Healthcare
- Mid-Market Firms
Speakers
Doug Lewis
Host | Accounting Tech Leader
LinkedIn
Matt Lescault
Host | CEO, Lescault & Walderman
LinkedIn
Greg Ekker
Guest | VP of Professional Services, Sage Intacct
LinkedIn
Sponsors
Related Resources
- Episode Page
- Transcript
- LWI: Sage Intacct ERP Modules
- LWI: ERP Implementation Support
FAQ: What Did That Mean?
What is a go-live?
The official switch from your old system to the new one—in this case, Sage Intacct. Greg shares what a fast go-live really looks like.
What’s speed-to-value?
How quickly a business starts seeing measurable benefits from an implementation. It’s a core theme in this episode.
What does “delivery model” mean?
A structured approach to deploying software. Includes project phases, roles, timelines, and partner involvement.
How do Sage partners fit into implementation?
Sage relies heavily on partners to deliver projects—especially for complex or industry-specific needs. See also Episode 6 for more on partner roles.
Doug and Emily are joined by Karen Penhallegon to break down Sage Intacct’s latest quarterly release, and this one comes with some big updates. Whether you’re deep into multi-entity accounting or just tired of manual AP work, there’s something in here that will make your team’s life easier.