Joseph Frank
Executive Director of Client Services
Joseph brings a relationship-first mindset to client services, combining deep technical knowledge with a calm, collaborative approach to solving complex problems.
About
Joseph has been part of TydeCo™ since the early days, rising through every client service role from outsourced bookkeeper to executive leadership. Along the way, he has helped shape the firm’s delivery model by building process-oriented departments in CAAS, ERP, HR and Payroll, and Integration and Automation. His expertise spans industries such as nonprofit, healthcare, SaaS, construction, and professional services, with a strong focus on accounting systems including Sage Intacct and its broader ecosystem of tools.
At his core, Joseph is a coach. He leads by listening first, then guiding clients and teams toward solutions that make sense for everyone involved. Whether he is mentoring staff through long-term career growth or helping clients navigate tough decisions, he is known for showing up with empathy, clarity and follow-through. He is especially proud of the human side of his work—seeing people succeed, smile and grow through change. For Joseph, the real reward is building something sustainable and kind.
Expertise
- End-to-end experience in client service delivery, from hands-on bookkeeping to building and managing teams across CAAS, ERP, Integration & Automation, and HR & Payroll.
- Deep expertise in accounting and ERP systems, including Sage Intacct and third-party software used by nonprofits, SaaS companies, healthcare providers, and professional services firms.
- Known for relationship-focused leadership, with a coaching style grounded in listening, collaboration, and long-term trust-building with both clients and staff.
- Strong process builder and systems thinker, with a track record of designing scalable, department-level service models that balance technical efficiency with human impact.
LATEST POSTS
Expert Tips & Industry Trends
Catch up on fresh content covering everything from accounting best practices to tech integrations tailored for your industry.